Good to Know
Bed linen and towels
All passengers travelling in cabins are provided with bed linens and towels. Passengers travelling in recliner seats are not provided with towels nor blankets.
Cabins
The cabin facilities depend on the route and cabin category. The cabins in the vessels are all equipped minimum with a shower/toilet and air conditioning, mostly also with a TV and phone. All cabins are non-smoking. Principally onboard Finnline's vessels there are also cabins for passengers with impaired mobility as well as for passengers travelling with pets. On the Helsinki–Travemünde route there are additionally combined cabins available, with a connecting door for example for families. On the same route during summer, there are also deck seats available.
Check-in
Check-in times depend on the routes. Please click Check-in info to see the times or contact our Customer Service.
Cooled and frozen goods
Onboard the vessels there is no cold storage for passenger use. Some cabin categories are equipped with an own fridge. Please click Service Onboard to get more information.
Discounts and offers
Special priced tickets according to an offer or discount need to be booked and paid in advance. Discounts are not granted at the check-in and are not refunded afterwards. Special priced places are limited.
Firearms and ammunition
Firearms and ammunition need to be always notified upon reservation.
First aid, doctor, and medicine
Please note that there is no doctor or medicine cabinet aboard. However, there are always crew members aboard, who are able to give first aid.
Insurances
Finnline's Conditions of Carriage does not include right of cancellation in case of acute illness. We recommend that our passengers always take a travel insurance with cancellation protection.
Internet
As from June 2013 WLAN is available on deck 11 on all vessels sailing between Travemünde and Helsinki. Connection on sea is realised via satellite and is therefore slower than ashore.
Lost and found
The carrier is not liable for items lost or forgotten onboard. Please contact the local Finnlines office for further information on your lost item. All lost property is brought approximately once a month to Finland’s Found Property Service.
Meals onboard
Onboard Finnlines vessels meals are served in the self-service buffet restaurant. Meals are not included in the regular fares, except on the route Naantali- Kapellskär. By purchasing a meal package when booking your trip, you save money. Meals can also be bought separately onboard. Water, milk, juice, coffee and tea are included in the meal prices. Other meal beverages can be bought at the bar. In case you have a certain food allergy or diet, we recommend you to mention this when booking your trip.
Means of payment onboard
Purchases are payable in cash (euros) or card. On the routes Naantali–Kapellskär and Malmö–Travemünde you can pay your purchases in Swedish krona instead of euros. We accept the following credit and debit cards: American Express, Diners Club, Eurocard, Maestro, MasterCard, V PAY, Visa, Visa Debit and Visa Electron. As the data communication is via satellite connection, we cannot guarantee the card payments to succeed. There is no currency exchange onboard.
Mobile phone
During the sea voyage mobile phones use satellite connection when you make a phone call or send a text message. Therefore, phone calls and text messages are more expensive onboard than onshore. Ask the prices from your mobile service provider.
Passport
EU and Swiss citizens: All passengers must have a valid passport or identity card issued in an EU country or in Switzerland and which the state in question has approved as a travel document. Citizens of other countries: The passenger must have a valid passport and other necessary travel documents. Visa required when travelling to/from Russia. The identity of all passengers will be checked at the check-in in the harbour.
Pets
There is a limited amount of pet cabins on each vessel and the pet cabin is mandatory always when travelling with a pet. All pets need to be notified upon reservation. The booking of single beds is not possible with pets. You are allowed to take maximum two pets into your cabin.
Pets may not be taken into bars, restaurants, sauna or other public areas. Before taking your pet abroad, please check the existing restrictions and regulations from local authorities.
Sauna and gym
The saunas, jacuzzis, and gym are free of charge for the passengers. Service selections depends on the routes. Please click Service Onboard to get more information.
Smoking onboard
Smoking is prohibited in all public areas and cabins. Smoking is allowed in designated areas only.
Ticket
After booking you will receive a booking confirmation, which is valid as a ticket. The booking reference number needs to be informed at the check-in.
Time zone onboard
Finnish and Swedish, as well as the Central-European time difference is one hour (–1h). The departure and arrival times are always displayed in local time. Vessels operating from Finland to Sweden or Central-Europe have Finnish time aboard.
Travel with car or without
Onboard our Finnlines vessels you can travel with or without vehicle. The only exception is the route Naantali–Kapellskär, where all passengers must travel with an own motor vehicle or bike.
Except on the route Naantali–Kapellskär, all passengers without vehicles are driven by minibuses from the terminal onboard the vessel and vice versa. Please make sure that you reserve enough time for for boarding and disembarking the ship.
Groups travelling by bus can drive conveniently in their own bus onboard the ship. All passenger's cars will be lead by a guiding car onboard the ship after the check-in. The ship’s crew will assist parking the vehicles.
Motorcycles with sidecar or trailer are booked as vehicles up to 6 m long. Motorcycles need to be secured on the car deck. Therefore Finnlines offers tie-down straps and other load-securing devices. Upon request, the ship’s crew will assist you with the mounting. There is a limited amount of electricity outlets for mobile homes and caravans. Please request the electricity outlet during the booking, if needed. Gas cylinders need to be closed during the voyage.
The passenger is responsible that the vehicle measurements mentioned while booking are correct. If the sizes are exceeded, we will try to arrange another vehicle place. The customer will be charged the price difference according to the price list. A new vehicle space cannot be guaranteed.
Buses and animal transport (e.g. dog teams and horses) are to be booked via call center only. Vehicles carrying commercial goods and vehicles registered for commercial transportation are booked as cargo. If it is established at the check-in that the vehicle type does not correspond with the booked vehicle type, the customer will be charged an additional fee in accordance with the passenger vehicle or the cargo price list.
Due to security reasons, the car deck is closed during the whole voyage. There is no heating on the car deck.
