Online Booking Support
Welcome to Online Booking Support
Here we offer useful info and solutions regarding the Online Booking. If you can't find the information you are looking for here, contact our web help:
WEB HELP:
+358 (0)10 343 4600 *
Mon-Fri 10:00-16:00 (Finnish time)
* The price for calls (Finland): from a domestic landline 8.28 c/call + 5.95 c/min, from mobile 8.28 c/call + 17.04 c/min.
Good to know:
Online Booking is only for private consumers and vehicles
Vehicles carrying commercial goods and vehicles registered for commercial transportation have to be booked as cargo.
Not available in Online Booking:
Currently you can't book vehicles (or combinations) that are over 12m long, nor trips for Lübeck-St.Petersburg-route.
Payment methods:
Online booking can be paid with Visa or Mastercard, and with Finnish direct banking via: Nordea, OP Pohjola, Handelsbanken, Sampo.
Frequently Asked Questions:
I didn't receive booking confirmation in my email. What should I do?
When trying to print tickets after succesful payment, only blank page opens up?
Online booking was unsuccesful, but I see a pending charge on my account. What do I do?
