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Black Friday – Frequently asked questions


Black Friday offer

Is Black Friday offer valid for all departures from 1 February to 30 September 2022?

The Black Friday offer is available in a wide variety of departures, but availability is limited on our most popular departures.

Can I cancel my trip if I get sick?

We recommend that all our passengers take cancellation protection insurance. Therefore, no refund will be given for special priced trips if the trip is canceled due to your illness.

Can I add passengers or vehicles to the same reservation later or switch to a better cabin class?

Yes. The sooner you add passengers and vehicles to the booking or upgrade to a better cabin class, the less you will be charged. The most affordable price is not valid after Black Friday. The price rises as the departure date approaches.


Club members' Black Friday offer

Can I postpone my travel date more than once?

No. The additional benefit for Star Club members entitles you to change your departure date once. Even for an additional fee, it is not possible to change the departure date more than once.

Can I postpone the travel date for my booking to December 2021 or January 2022?

The first possible travel date for the Black Friday offer is February 1, 2022. Please note that you can postpone your booking until the end of 2022 as soon as all departures have been opened for booking.

How big can the price difference be between the new and the original ticket?

The price difference is the smaller the earlier you change the departure date and the more space on board. The price difference is always less than the non-promotional price at the time of change minus the Black Friday price you receive.

Passenger booking
Outbound journey
E.g., 01.12.2021
Passengers
Vehicle

Buses, animal transport (e.g. dog teams and horses) and over 12-m-long vehicles are to be booked via call center only. Vehicles carrying commercial goods and vehicles registered for commercial transportation are booked as cargo.

Special fares: no modifications allowed, no refund in case of cancellation, restricted availability.

Standard fares: flexible conditions for modifications and cancellations according to the Terms and Conditions of Carriage.

Please select your ticket category at the end of the booking.

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Special-hinnat: muutokset ei sallittuja, ei palautusta matkan peruuntuessa, rajoitettu saatavuus.

Standard-hinnat: kuljetusehtojen mukaiset joustavat muutos- ja peruutusehdot.

Valitse haluamasi hintatyyppi varauksen lopussa.

Lue lisää

Specialpriser: Inga ändringar är tillåtna, ingen återbetalning vid avbokning, begränsat antal platser.

Standardpriser: Flexibla ändrings- och återbetalningsvillkor enligt våra transportvillkor.

Kom ihåg att välja vilken biljettyp du önskar i slutet av bokningen.

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Spezial-Preis: Eine Änderung, Stornierung oder Umbuchung der Reise ist nicht möglich. Bei Stornierung fallen 100% Stornogebühren an. Begrenzte Verfügbarkeit.

Standard-Preis: flexible Konditionen für Änderungen der Buchung gemäß der Beförderungsbedingungen.

Bitte denken Sie daran am Ende der Buchung die Ticketkategorie auszuwählen!

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Цены- Special: изменения не допускаются, при аннуляции возврат оплаты непроизводится, количество мест ограничено.

Цены- Standard: условия оплаты и аннуляции и внесения изменений согласнообщим условиям перевозки.

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Essiandviren

Conditions

  • Payment immediately upon booking. 
  • No modifications allowed.
  • In case of cancellation there is no refund.
  • Restricted availability.