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FAQ: Reservation failed, account charged
If the return connection to the booking system fails after online payment (example: closing the window right after payment), reservation is considered incomplete and it will be cancelled. This means that you won't get a booking confirmation either. In this case, please, contact our Call Center.
If you receive an error message during the payment part of your booking, please check if the payment has nevertheless gone through from your own bank or payment gateway. If the payment has gone through, but you have not received a booking confirmation within 15min of the booking, please contact our call center.
If we notice that you have multiple successfully paid bookings for the same set-up, we will contact you during the sales hours.