Welcome to Online Booking Support

Here we offer useful info and solutions regarding the online booking. If you can't find the information you are looking for here, please, contact our Call Center.

Not available in the online booking

  • Buses, animal transport (e.g. dog teams and horses) and over 12-m-long vehicles are to be booked via Call Center only. Vehicles carrying commercial goods and vehicles registered for commercial transportation are booked as cargo.
  • Bookings where both standard- and special-priced ferry trips are combined.
  • Different amount of passengers or vehicles on the return part of the trip than on the outbound trip.
  • More than two pets in a booking.
  • More than nine passengers in a booking.
  • Accommodation
  • If there are multiple passengers on the booking, you can book the berths in a shared cabin only via our call centers. The berths are available only on the Helsinki–Travemünde route.
  • Recliner seats are available only on the Helsinki–Travemünde route during the summer. The recliner seats are not sold for children under 13 years.  

When is cabin booking compulsory?

  • In some cases, travelling without a cabin or in a shared cabin in not possible. Read more

Suites

On the route Travemünde–Helsinki Junior or Owner’s Suite is suitable for up to two adults with children aged 0–17 years.

When is online booking not in use?

You can book a trip online until check-in for the desired departure is opened. After the check-in has opened the booking must be done via Call Center or at the harbour. Exceptions are departures from Travemünde to Helsinki, where the online booking must be made at 19:00 o'clock at the latest.

Payment methods

Online booking can be paid with Visa, Visa Electron, MasterCard or Maestro. Direct banking is possible in Finland via Aktia, Danske Bank, Handelsbanken, Nordea, OP, POP Pankki, S-Pankki, Säästöpankki and Ålandsbanken.

Online payments

When you pay your trip online, please, wait until the browser returns from your online bank to our booking system. Only this way your payment will be saved in our online booking system and you get a booking confirmation to your e-mail.
If you close your online bank’s payment window inadvertently before your browser returns to our online booking system, your booking will be cancelled even though you would have successfully paid for your trip. In this case, please, contact our Call Center.

Finnlines Finnswan

FAQ: I didn't receive booking confirmation in my e-mail

Possible reasons why you didn't receive booking confirmation.
 

FAQ: Blank page when trying to print tickets

Problem when trying to print out the tickets.

Online booking

FAQ: Reservation failed, account charged

Reservation didn't complete but the account has been charged.

FAQ: When is cabin booking compulsory?

Cabin booking is compulsory e.g. on evening and night departures.