Finnlinesin verkkopalvelujen saavutettavuus

Finnlines website

This accessibility statement applies to the service https://www.finnlines.com/ and was prepared on May 27, 2025. The service is covered by the Act on the Provision of Digital Services, which requires public online services to be accessible. The accessibility of the service has been evaluated by an external expert organization. 

Status of digital service accessibility  

Partially meets accessibility requirements.

Non-accessible content 

The website is not yet fully compliant with all requirements. 

Perceivable

Deficiencies in website heading structures
Accessibility criterion not met: 1.3.1 Information and Relationships. 
The website’s heading structures do not fully follow semantic markup, and heading levels do not follow order.

Insufficient colour contrast for keyboard focus on the site
Accessibility criterion not met: 1.4.11 Non-text Content Contrast. 
The keyboard focus colour on the website does not sufficiently stand out from the background or elements in several situations. 

Several colour combinations on the site do not meet contrast requirements
Accessibility criterion not met: 1.4.3 Contrast (Minimum)
The background and text of several contents like buttons and body texts with different background colours, do not sufficiently stand out from each other. 

Image links on the site are missing text alternatives
Accessibility criterion not met: 1.1.1 Non-text Content
The site contains images, for example in blog posts, that are missing descriptive text alternatives

Operable

Generic buttons appear on the site
Accessibility criterion not met: 2.4.4 Link Purpose (In Context)
The site contains generic buttons such as “Read more” that do not convey the purpose of the link to users of screen reader programs, for example 

Usability deficiencies in page side menus and tab menus with keyboard
Accessibility criterion not met: 2.1.1 Keyboard
Some pages on the site feature a side menu or tab menu that can be used to navigate within the page to subheadings. When navigating through the side menu links with the keyboard, the keyboard focus does not shift to the elements under the respective heading but remains in the side menu.

reCAPTCHA element on forms has a time limit
Accessibility criterion not met: 2.2.1 Adjustable Timing
The reCAPTCHA element on forms has a timeout, which is not communicated to the user, and the user cannot influence the duration.

PDF files have insufficient title elements
Accessibility criterion not met: 2.4.2 Page Titles
All PDF files on the website have insufficient title elements.

Understandable

Translation deficiencies in website forms
Accessibility criterion not met: 3.1.2 Language of Parts
Error messages in the website’s forms are in English even on other language versions of the site.

PDF files are missing lang attributes
Accessibility criterion not met: 3.1.1 Language of Page
PDF files on the site do not have a lang attribute indicating the file’s language.

Robust

Interactive elements nested
Accessibility criterion not met: 4.1.2 Name, Role, Value
The site contains some single-page navigation-related tab elements whose interactive elements are nested. This can affect the use of screen reader software with these elements.

Accordion elements have insufficient aria-expanded attributes
Accessibility criterion not met: 4.1.2 Name, Role, Value
Accordion elements contain insufficient aria-expanded attributes, which may affect the accessibility of accordion elements with screen reader software. 

Site contains focusable aria-hidden elements
Accessibility criterion not met: 4.1.2 Name, Role, Value
On the News and Announcements page, the “Read more” links for News and Announcements have insufficient aria-hidden elements, which may affect the user experience for those using keyboards and screen readers.

Website iframe (An inline frame) elements are missing text alternatives
Accessibility criterion not met: 4.1.2 Name, Role, Value
The site contains maps of port locations and a job listing on the “Open positions” page, whose iframe elements are missing text alternatives.

Website carousel elements have insufficient text alternatives
Accessibility criterion not met: 4.1.2 Name, Role, Value
The navigation elements of the website’s carousel element have insufficient text alternatives

Notification has insufficient text alternative
Accessibility criterion not met: 4.1.2 Name, Role, Value
The website’s notification element has an insufficient text alternative

Site contains card element links with insufficient accessible texts
Accessibility criterion not met: 4.1.2 Name, Role, Value
Not all card element links on the site have descriptive text alternatives

Links inside the Open Positions iframe element are missing accessible names
Accessibility criterion not met: 4.1.2 Name, Role, Value
The “Open Positions” page’s iframe element contains a list of job openings. These links have insufficient accessible texts.

Finnlines passenger booking

This accessibility statement applies to the service https://booking.finnlines.com and was prepared/updated on May 28, 2025. The service is subject to the Digital Services Act, which requires public online services to be accessible.  An external expert organization has evaluated the service’s accessibility.

Digital service accessibility status 

Partially meets accessibility requirements.

Non-accessible Content 

The website is not yet fully compliant with requirements. 

Perceivable

Add and subtract buttons are missing descriptive text alternatives
Accessibility criterion not met: 1.1.1 Non-text content. 
The site features add and subtract buttons in several places that affect the number in a text field. These buttons are missing descriptive text alternatives.

Website loading icons are missing text alternatives
Accessibility criterion not met: 1.1.1 Non-text content
When website content is loaded, it is presented with loading animations. These animations are missing text alternatives.  

Website button contrasts are insufficient
Accessibility criterion not met: 1.4.3 Contrast (Minimum)
The contrasts of the website’s buttons are insufficient almost everywhere on the site. The contrast difference between the background colour: #06a798 and the text colour: #ffffff is not sufficient.

Website navigation list element is deficient
Accessibility criterion not met: 1.3.1 Information and relationships
The website features navigation that uses a list element. The structure of this element is deficient and may cause challenges for users of assistive technologies. 

Form input purposes are deficient
Accessibility criterion not met: 1.3.5 Identify Input Purpose
Form text fields are missing autocomplete attributes. 

Website pages are missing H1 headings
Accessibility criterion not met: 1.3.1 Information and relationships
Not all pages on the site have an H1 heading.

Operable

Form fields have multiple labels
Accessibility criterion not met: 2.4.6 Headings and Labels 
The site’s passenger information page features dropdown menus with multiple labels. This can make it difficult for some assistive technologies to use these fields. 

Vehicle removal button is missing a descriptive text alternative
Accessibility criterion not met: 2.4.4 Link Purpose (In Context)
A vehicle can be selected from a modal that opens on the search page. A button to remove the vehicle selection appears in the modal once a vehicle is selected. This button is missing a descriptive text alternative.

Website’s “Previous” and “Next” buttons have insufficient text alternatives
Accessibility criterion not met: 2.4.4 Link Purpose (In Context)
The website’s “Previous” and “Next” buttons have insufficient text alternatives that do not adequately describe the purpose of the buttons

Accommodation option selection and insufficient text alternatives
Accessibility criterion not met: 2.4.4 Link Purpose (In Context)
The “Select Cabin” button for accommodation options does not have sufficient descriptive text alternatives for assistive technologies.

Cookie labels
Accessibility criterion not met: 2.4.6 Headings and Labels
In the cookie settings, there is a “Cookie Information” link, and the search field behind it is missing a label describing the field. 

Keyboard focus indicator is not clearly distinguishable in all situations
Accessibility criterion not met: 2.4.7 Focus Visible
The website’s keyboard focus colour is sometimes not visible at all or is poorly distinguishable from the surrounding content. Such situations where the focus is not visible include, for example, changing the travel date on the “Travel” page and the “Remove Accommodation Option” button. 

Footer’s cookie settings link is not keyboard accessible
Accessibility criterion not met: 2.1.1 Keyboard
The cookie settings link in the footer is not keyboard accessible.

Hidden but keyboard-accessible buttons on the “Travel” page
Accessibility criterion not met: 2.1.1 Keyboard
On the “Travel” page, the fields behind the “Change travel date” button are keyboard accessible, even if the button itself has not been activated. 

Website is missing a “Skip to content” link
Accessibility criterion not met: 2.4.1 Bypass Blocks
The website does not have a link to skip repetitive navigation elements at the beginning

Understandable

Mandatory fields in forms are not clearly indicated
Accessibility criterion not met: 3.3.2 Labels or Instructions
Mandatory fields are not clearly marked in the passenger information form

Deficiencies in form error messages
Accessibility criterion not met: 3.3.1 Error Identification 
Form error messages do not clearly and comprehensively inform assistive technologies in which fields the errors occur

Deficiencies in continuous help on the website
Accessibility criterion not met: 3.2.4 Consistent Identification 
The website does not provide recurring continuous help for the user, such as contact information or assistive information

Deficient error correction suggestions in forms
Accessibility criterion not met: 3.3.3 Error Suggestion 
Error correction suggestions do not appear in the website’s form fields

Robust

Search button that swaps departure and arrival ports has deficiencies in its text alternative
Accessibility criterion not met: 4.1.2 Name, Role, Value
The website features a button in a few places that allows swapping the departure and arrival ports. This button is missing a descriptive text alternative

Deficiencies in messages indicating the status of website steps,
Accessibility criterion not met: 4.1.3 Status Messages
When advancing through the website’s booking process, assistive technologies are not sufficiently informed about the change in the site’s status/page

Accessibility feedback

Did you notice an accessibility deficiency in our digital services? Let us know, and we will do our best to correct the deficiency. 

Via online form accessibility feedback

Via email [email protected]

Supervisory authority 

If you notice accessibility problems on the site or other services mentioned above, first give feedback to us, the site administrator. A response may take 14 days. If you are not satisfied with the response you receive or do not receive a response at all within two weeks, you can file a report with Traficom. Traficom’s website provides detailed instructions on how to file a report and how the matter will be handled.

Supervisory authority contact information  

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
PL 320
00059 TRAFICOM

www.saavutettavuusvaatimukset.fi 
saavutettavuus(at)traficom.fi  

Switchboard: +358 29 534 5000