Conditions for
Special and Standard Prices
Terms of payment, modification and cancellation depend on the ticket category and route.
Please read the terms and conditions for our ticket categories Special and Standard before booking your trip.
Finnlines has two ticket categories: Special and Standard. Special fare depends on booking date’s and preferred departure’s capacity. The amount of Special fares is limited and their booking time ends latest when the check-in for the departure opens. Fixed Standard fares without an offer code depend only on departure time and they are available as long as there is free capacity on the departure.
Select Special or Standard fare conditions
- payment immediately upon booking
- in case of cancellation there is no refund
- special fares apply to passenger, cabin, pet and vehicle fares
- special fares do not apply to meals, on-board services, or vehicles for the transport of animals (e.g. horses or dog teams)
- special fares apply to new bookings only
- can not be combined with any other discounts except 20% return discount and 3% Star Club membership discount
- not available for groups
- restricted availability
- subject to alterations
- flexible payment, change and cancellation conditions
- cancellations of trip or part of the trip possible according to Finnlines conditions of carriage.
- on return trips –20 percent discount on the return part of the trip
Read more about the Standard fare payment, cancellation and modification conditions below.
Standard fare
payment conditions
Booking Channel:
Finnlines online booking system
Route: All Routes
Due Date: Payment immediately upon booking
Booking Channel:
Finnlines Call Centers by phone, email, at check-in or via travel agencies
Helsinki–Travemünde-route due date for payment: 30 days before departure and upon booking when booking is made less than 30 days before the departure.
Naantali–Långnäs–Kapellskär- and Malmö–Travemünde-route
due date for payment: 10 days before departure and upon booking when booking is made less than 10 days before the departure.
Standard fare
cancellation conditions
Route
Travemünde–Helsinki
| Time until travel date | Cancellation fee per cancellation |
| at least 30 days | no fee charged |
| 29–15 days | 25% |
| 14–2 days | 50% |
| less than 48 hours | 100% |
Route
Travemünde–Malmö and Kapellskär–Långnäs–Naantali
| Time until travel date | Cancellation fee per cancellation |
| at least 10 days | no fee charged |
| 9–5 days | 25% |
| 4–2 days | 50% |
| less than 48 hours | 100% |
Standard fare
modification conditions
Route
Travemünde–Helsinki
| Time until travel date | Modification fee per modification |
| at least 30 days | no fee charged |
| less than 30 days | €30 |
Route
Travemünde–Malmö and Kapellskär–Långnäs–Naantali
| Time until travel date | Modification fee per modification |
| at least 10 days | no fee charged |
| less than 10 days | €15 |