Conditions for
Special and Standard Prices
Terms of payment, modification and cancellation depend on the ticket category and route.
Please read the terms and conditions for our ticket categories Special and Standard before booking your trip.
Select Special or Standard fare conditions
Finnlines has two ticket categories: Special and Standard. Special fare depends on booking date’s and preferred departure’s capacity. The amount of Special fares is limited and their booking time ends latest when the check-in for the departure opens. Fixed Standard fares without an offer code depend only on departure time and they are available as long as there is free capacity on the departure.
- Payment immediately upon booking
- In case of cancellation there is no refund
- No modifications allowed
- Special fares apply to passenger, cabin, pet and vehicle fares
- Special fares do not apply to meals, on-board services, or vehicles for the transport of animals (e.g. horses or dog teams)
- Special fares apply to new bookings only
- Can not be combined with any other discounts except a 20 % return discount and a 5 % Star Club membership discount
- Not available for groups
- Restricted availability
- Subject to alterations
- Flexible payment, change and cancellation conditions
- Cancellations of a trip or part of the trip are possible according to Finnlines Conditions of Carriage.
- On round-trips 20 percent discount on the return part of the trip and a 5 percent Star Club discount
Read more about the Standard fare payment, cancellation and modification conditions below or see all Conditions of Carriage.
Standard fare payment conditions
Booking Channel:
Finnlines online booking system
Route: All Routes
Due Date: Payment immediately upon booking
Booking Channel:
Finnlines Call Centers by phone, email, at check-in or via travel agencies
Helsinki–Travemünde-route due date for payment: 30 days before departure and upon booking when booking is made less than 30 days before the departure.
Naantali–Långnäs–Kapellskär- and Malmö–Travemünde-route
due date for payment: 10 days before departure and upon booking when booking is made less than 10 days before the departure.
Standard fare cancellation conditions
Route
Travemünde–Helsinki
| Time until travel date | Cancellation fee per cancellation |
| at least 30 days | no fee charged |
| 29–15 days | 25% |
| 14–2 days | 50% |
| less than 48 hours | 100% |
Route
Travemünde–Malmö and Kapellskär–Långnäs–Naantali
| Time until travel date | Cancellation fee per cancellation |
| at least 10 days | no fee charged |
| 9–5 days | 25% |
| 4–2 days | 50% |
| less than 48 hours | 100% |
The cancellation fee is deducted from the sum returned to the customer, when a reservation or a part of a reservation is cancelled or the sum of the reservation decreases. The cancellation fee is calculated from the difference between the original reservation and the remaining changed reservation. If a multi-leg reservation where the first leg of the reservation or more than one leg is cancelled, the 20% return or multi-leg discount will be canceled from the remaining first leg. No refund will be paid in ”no show” cases.
In a multi-leg reservation all legs after the ”no show” leg will be canceled and no refund will be paid. No refund is paid, if a trip has not been canceled. It is not possible to cancel the return part of a cruise reservation. In addition to the possible cancellation fee a deduction of EUR 15 per reservation for office expenses is always made for each cancellation from the sum repaid. See all Conditions of Carriage.
Standard fare modification conditions
Route
Travemünde–Helsinki
| Time until travel date | Modification fee per modification |
| at least 30 days | no fee charged |
| less than 30 days | €30 |
Route
Travemünde–Malmö and Kapellskär–Långnäs–Naantali
| Time until travel date | Modification fee per modification |
| at least 10 days | no fee charged |
| less than 10 days | €15 |
Making date, route and traveller changes to Standard-priced reservations is possible. Standard-category tickets cannot be changed to Special-category tickets and specific offers used in already made reservations cannot be changed. When making changes any applicable increase in fares will be charged from the customer. If the value of the reservation decreases, the customer will be charged the cancellation fee stated in the terms and conditions.
If the reservation has been changed and it is subsequently canceled the cancellation fees will be calculated as if the original reservation would have been canceled on the cancellation date. Changes to the reservation cannot be made after the check-in for the departure in question has begun. Changes to Standard-priced tickets can be made a maximum of two times and the reservation can be moved forward maximum twelve months from the original departure date. See all the Conditions of Carriage.