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Conditions for Special and Standard Prices

Please read the terms and conditions for our ticket categories Special and Standard before booking your trip.

Terms of payment, modification and cancellation depend on the ticket category and route.

Finnlines has two ticket categories: Special and Standard. Special fare depends on booking date's and preferred departure's capacity. The amount of Special fares is limited and their booking time ends latest when the check-in for the departure opens. Fixed Standard fares without an offer code depend only on departure time and they are available as long as there is free capacity on the departure.

I want to get the best available price

Special fare

  • no modifications allowed – exception: Star Club member's new online bookings which departure date can be changed twice >
  • payment immediately upon booking
  • in case of cancellation there is no refund
  • special fares apply to passenger, cabin, and vehicle fares
  • special fares do not apply to pets, meals, on-board services, or vehicles for the transport of animals (e.g. horses or dog teams)
  • special fares apply to new bookings only
  • can not be combined with any other discounts except 20% return discount and 3% Star Club membership discount
  • not available for groups
  • restricted availability
  • subject to alterations

I want to be able to modify my booking later

Standard fare

  • flexible payment, change and cancellation conditions
  • cancellations of trip or part of the trip possible according to Finnlines conditions of carriage
  • on return trips –20 percent discount on the return part of the trip

Standard fare payment conditions

Booking Channel:
Finnlines online booking system

Route

Due date

All routes

payment immediately upon booking

Booking Channel:
Finnlines Call Centers by phone or email, at the check-in or via travel agencies

Helsinki–Travemünde-route due date for payment: 30 days before departure and upon booking when booking is made less than 30 days before the departure.

Naantali–Långnäs–Kapellskär- and Malmö–Travemünde-route
due date for payment: 10 days before departure and upon booking when booking is made less than 10 days before the departure.


Standard fare cancellation conditions

Route: Helsinki–Travemünde
Time
until travel date
Cancellation fee
per cancellation
at least 30 days no fee charged
29–15 days 25%
14–2 days 50%
less than 48 hours 100%
Route: Naantali–Långnäs–Kapellskär and Malmö–Travemünde
Time
until travel date
Cancellation fee
per cancellation
at least 10 days no fee charged
9–5 days 25%
4–2 days 50%
less than 48 hours 100%

Standard fare modification conditions

Route: Helsinki–Travemünde
Time
until travel date
Modification fee
per modification
at least 30 days no fee charged
less than 30 days €30
Route: Naantali–Långnäs–Kapellskär and Malmö–Travemünde
Time
until travel date
Modification fee
per modification
at least 10 days no fee charged
less than 10 days €15
Sea

Conditions of Carriage

Conditions of Carriage

Passenger Services Call Center

Finland

Phone: +358923143100
Finnlines Plc

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