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Conditions for special and standard prices

Please read the conditions for special and standard priced trips before booking your trip.

The payment, modification and cancellation conditions depend on the route and the fare type.

Finnlines has special and standard fare types. Special fare depends on booking day's and preferred departure's capcity. There is a restricted amount of special priced trips available and their booking time ends latest when the check-in for the departure opens. Fixed standard fares without an offer code depend only on departure time and they are available as long as there is free capacity on the departure.

I want to travel with the best available price of the booking time 

Special fare

  • payment immediately upon booking
  • no modifications allowed
  • in case of cancellation there is no refund
  • special fares apply to passenger, cabin, and vehicle fares
  • special fares do not apply to pets, meals, on-board services, or vehicles for the transport of animals (e.g. horses or dog teams)
  • special fares apply to new bookings only
  • can not be combined with any other discounts except 20% return discount and 3% Star Club membership discount
  • not available for groups
  • restricted availability
  • subject to alterations

I want to be able to modify my booking later

Standard fare

  • fixed standard fare
  • flexible payment, change and cancellation conditions
  • cancellations of trip or part of the trip possible according to Finnlines conditions of carriage
  • on return trips –20 percent discount on the return part of the trip


Standard fare payment conditions

Booking channel

Route

Due date

Finnlines online booking system

all routes

payment immediately upon booking

Finnlines Call Centers by phone or email, at the check-in or via travel agencies

Helsinki–Travemünde

30 days before departure and upon booking when booking is made less than 30 days before the departure.

Naantali–Långnäs–Kapellskär
Malmö–Travemünde

10 days before departure and upon booking when booking is made less than 10 days before the departure.

Standard fare cancellation conditions

Route Time until travel date Cancellation fee per cancellation
Helsinki–Travemünde

at least 30 days

no fee charged

29–15 days

25%

14–2 days

50%

less than 48 hours

100%

Naantali–Långnäs–Kapellskär
Malmö–Travemünde

at least 10 days

no fee charged

9–5 days

25%

4–2 days

50%

less than 48 hours

100%

Standard fare modification conditions

Route Time until travel date Modification fee per modification
Helsinki–Travemünde

at least 30 days

no fee charged

less than 30 days

€30

Naantali–Långnäs–Kapellskär
Malmö–Travemünde

at least 10 days

no fee charged

less than 10 days

€15

Sea

Conditions of Carriage

Conditions of Carriage

Passenger Services Call Center

Finland

Phone: +358923143100
Finnlines Plc
Travel documents lift

Good to know from A to Z

Everything from bed linen to travelling with a vehicle. Information about travelling with Finnlines to help you plan your trip.