For any inquiries related to claims, please do not hesitate to contact us at firstname.lastname@example.org
- Prior to collecting the cargo from the terminal, it is imperative for the driver to thoroughly inspect the cargo for any signs of damage.
- In the event of evident damage, the driver should request a damage/recheck report from the harbor operatives. Furthermore, it is essential to ensure that the report is countersigned by the representative of Finnlines at the port.
- We strongly advice the driver to capture photographic evidence of the damaged cargo while it is still at the terminal.
- Kindly be informed that Finnlines is unable to process a claim without a damage/recheck report that clearly specifies the damaged cargo. This report must be obtained prior to taking delivery of the cargo at the terminal.
- Finnlines must be held accountable in written form, no later than three (3) days following the cargo delivery. The claim should include a copy of the signed damage/recheck report, as well as photographic evidence of the damaged cargo.
- To expedite the process, kindly include the shipment number, which begins with SF, along with the relevant details such as the units license plate or/and identification number, vessel name and dates of occurrence.
- All damage notifications should be directed to the claims department at the following address: email@example.com
- Following the receipt of the claims notification, Finnlines will initiate investigations and provide a response once the investigations have been concluded.
- In order for Finnlines to complete the case file, a repair estimate including a detailed breakdown must be provided upon request.
- Based on the claim amount and the nature of the claim, Finnlines reserves the right to engage a surveyor to assess the reported damage.
- Once Finnlines has provided written acceptance, an invoice containing the designated damage reference and the agreed-upon costs, along with a copy of the original invoice from the repair shop, may be forwarded to our claims department: firstname.lastname@example.org
- For any inquiries related to claims, please do not hesitate to contact us at: email@example.com
- Our claims procedure adheres strictly to the established Finnlines Standard Conditions of Carriage. You may access the conditions on our website: Standard Conditions of carriage
- Should you require a copy, please don’t hesitate to request it, and we will gladly provide it to you