Claims procedure in the port of Travemünde

Prior to collecting the unit from the terminal, it is imperative for the driver to thoroughly inspect the unit for any signs of damage.

In the event of evident damage, the driver should request a damage/recheck report from the harbor operatives. Furthermore, it is essential to ensure that the report is countersigned by the representative of LHG as well as by the road hauler when the damage is noted in port of Travemünde.

We strongly advice the driver to capture photographic evidence of the damaged unit while it is still at the terminal.

Damage report can be received from Operation center Skandinavienkai, location on the map. Opening hours: Mon-Sun 24/7

Kindly be informed that Finnlines is unable to process a claim without a damage/recheck report that clearly specifies the damaged unit. This report must be obtained prior to taking delivery of the unit out of the terminal.