You are here

01.06.2020Passenger Services

The effects of the coronavirus epidemic prevention regulations on Finnlines Passenger traffic

Updated 1.6.2020 at 09:35

Finnlines cargo-passenger ships operate normally despite the coronavirus outbreak. The transportation of foodstuff and other essential goods from one country to another is important even and especially in situations like this. However, the guidelines and instructions set by national and international authorities may affect the passenger traffic.

Please read more below about travel restrictions, rebooking options, and measures on board.


Travel Restrictions

At present, the travel information from different countries and the EU is being constantly updated with the rules that apply to borders and entry. It is passenger’s responsibility to find out and assess if travelling is allowed. Please make sure that you are able to enter the country you are travelling to before setting off. More information on the web pages of the respective country’s authorities.

Finland

Naantali has been reinstated as an official border crossing point 21 May 2020 onwards. 
First possible departures are as follows:
Kapellskär via Långnäs to Naantali 20 May 2020 evening 
Naantali via Långnäs to Kapellskär 21 May 2020 morning

Restrictions on entry to Finland are currently valid 14 May – 14 June 2020. More information on The Finnish Border Guard's web page >

Any person arriving in the country must for a period of 14 days avoid unnecessary close contact with others and carry out self-quarantine. Printable instructions > More information at the website of the Finnish institute for health and welfare >

Germany

In Germany, travellers are not allowed to enter Germany without a valid reason as defined by the German Federal Ministry of Interior. However, restrictions at land borders were relaxed on 15 May 2020.

A two-week quarantine is not mandatory for all persons returning to Germany. More information at the website of  The German Federal Ministry of Interior >

Sweden

There are currently no entry restrictions for passengers who are travelling with Finnlines ferries from Germany or Finland to Sweden.

If new travel bans are set by national or international authorities and they affect passenger traffic on Finnlines’ vessels, we will directly contact all passenger effected by these specific bans.

Modification and Cancellation of Terms 

The terms for modifying or canceling bookings depend on the category of the ticket. Due to the extent of the coronavirus outbreak, we have made amendments to the modification terms of our Special category ticket. Please mention always your booking number when contacting our Call Center.

Are You Travelling Before 16.6.2020?

Departure date of these bookings can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, that the modification request must be made at least two full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are nonrefundable. If you have booked a Standard category booking, you may cancel the booking according to regular terms and conditions of carriage.

If you booked your trip via a travel agency, please, contact your travel agent.

Are You Travelling 16.6.2020 or Later? 

If you are a Star Club Member and have made a Special category booking through the Finnlines online booking system 13 March 2020 or later, the departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, the modification request must be made at least seven full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are non-refundable.

Other bookings are subject to regular terms and conditions of carriage at the moment.

We will soon inform about the possibility to modify the special category summer bookings.

Planning to Book for the Future?

Star Club Members will be automatically granted amended modification terms to all new special category bookings made directly through the Finnlines online booking system made by 30 June 2020.  The amended terms are as follows: The departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, the modification request must be made at least seven full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are non-refundable.

Other bookings are subject to regular terms and conditions of carriage

Measures on Board

Finnlines closely monitors the development of the coronavirus outbreak and acts in accordance to the guidelines and instructions set by national and international health authorities. On board our ships, passengers are instructed on how they can help prevent the spread of the coronavirus. In addition, we at Finnlines have intensified our on-board cleaning routines and pay careful attention to keeping all surface areas regularly cleaned. 

Read more about our precautionary measures >


Healthcare Authorities' Instructions for Travellers
Germany
Finland
Sweden

More Basic Information on the Coronavirus
World Health Organization
Basic Protective Measures
European Centre for Disease Prevention and Control