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19.10.2020Passenger Services

The effects of the coronavirus epidemic prevention regulations on Finnlines Passenger traffic

Updated 19.10.2020 at 14:20 EET

Finnlines cargo-passenger ships operate normally despite the coronavirus outbreak. The transportation of foodstuff and other essential goods from one country to another is important even and especially in situations like this. However, the guidelines and instructions set by national and international authorities may affect the passenger traffic. 

Please read more below about travel restrictions, rebooking options, and measures on board.


Travel Restrictions

At present, the travel information from different countries and the EU is being constantly updated with the rules that apply to borders and entry. It is passenger’s responsibility to find out and assess if travelling is allowed. Please make sure that you are able to enter the country you are travelling to before setting off. More information on the web pages of the respective country’s authorities.

Finland

Travel from Germany and Sweden to Finland is restricted. Return traffic to Finland, commuting and other essential traffic will be allowed at the internal borders. Essential traffic includes, for example a family reason, visiting a loved one, a personal reason or travel to a property, private residence or holiday residence in Finland. According to the Finnish constitution, all Finnish citizens have the right to leave and return to the country. All existing restrictions on entry will continue until 10 November. More information at the Finnish Border Guard's website >

If you are about to travel to Finland read more about the Finnish Insitute for Health and Welfare (THL) 's

Recommendations for passengers arriving in Finland

and find more information at the website of the Finnish Institute for Health and Welfare (THL) > 

THL recommends face masks to protect others e.g. in public transport and in any situation where keeping a safe distance is not possible in all regions of Finland. Read the latest updates at THL’s website.

Germany

Certain areas in Finland and Sweden have been classified as risk areas. Persons coming from such areas need to undergo a coronavirus test and stay in home quarantine.

List of risk areas >

More information at the website of the Federal Foreign Office >

More information at the website of the Federal Ministry of Health >

More information at the website of the Federal Ministry of Interior >

If you are not coming from a risk area, neither a two-week self-quarantine nor a coronavirus test is required from passengers coming from Finland or Sweden to Germany.

At present, there are no corona-related border checks in Germany for persons coming from the EU and Schengen Area countries.

Information letter of the Federal Ministry of Health for travellers entering Germany in English >

Sweden

There are currently no entry restrictions for passengers who are travelling with Finnlines ferries from Germany or Finland to Sweden.

If new travel bans are set by national or international authorities and they affect passenger traffic on Finnlines’ vessels, we will directly contact all passenger effected by these specific bans.

Modification and Cancellation of Terms 

The terms for modifying or canceling bookings depend on the category of the ticket. Due to the extent of the coronavirus outbreak, we have made amendments to the modification terms of our Special category ticket. Please mention always your booking number when contacting our Call Center.

Are You Travelling Before 11.11.2020?

Routes Kapellskär-Naantali, Kapellskär-Långnäs and Travemünde-Helsinki

Departure date of these bookings can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, that the modification request must be made at least seven full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that Special category tickets are nonrefundable. If you have booked a Standard category booking, you may cancel the booking according to regular terms and conditions of carriage.

Other Routes

If you are a Star Club Member and have made a Special category booking through the Finnlines online booking system 13 March 2020 or later, the departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, the modification request must be made at least seven full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are non-refundable.

Other bookings are subject to regular terms and conditions of carriage at the moment.

If you booked your trip via a travel agency, please, contact your travel agent.

Are You Travelling 11.11.2020 or Later?

If you are a Star Club Member and have made a Special category booking through the Finnlines online booking system 13 March 2020 or later, the departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, the modification request must be made at least seven full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that Special category tickets are non-refundable.

Other bookings are subject to regular terms and conditions of carriage at the moment.

Planning to Book for the Future?

Star Club Members will be automatically granted amended modification terms to all new special category bookings made directly through the Finnlines online booking system made by 31 December 2020.  The amended terms are as follows: The departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, the modification request must be made at least seven full business days before the original departure date.The price difference between travel seasons will be charged upon modification, if it applies. Please note that Special category tickets are non-refundable.

Other bookings are subject to regular terms and conditions of carriage

Measures on Board

Finnlines closely monitors the development of the coronavirus outbreak and acts in accordance to the guidelines and instructions set by national and international health authorities. On board our ships, passengers are instructed on how they can help prevent the spread of the coronavirus. In addition, we at Finnlines have intensified our on-board cleaning routines and pay careful attention to keeping all surface areas regularly cleaned. 

Read more about our precautionary measures >


Healthcare Authorities' Instructions for Travellers
Germany
Finland
Sweden

More Basic Information on the Coronavirus
World Health Organization
Basic Protective Measures
European Centre for Disease Prevention and Control