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03.04.2020Passenger Services

The effects of the coronavirus epidemic prevention regulations on Finnlines Passenger traffic

Updated 7.4.2020 at 17:00

New restrictions on border crossings in Finland - effects on Finnlines’ passenger services, 7.4.2020

On 7 April 2020, the Finnish Government has clarified its announcement of 30 March 2020 that maritime passenger traffic to Finland will be restricted from 11 April 2020 to 13 May 2020. The stoppage of passenger traffic applies only to passengers arriving in Finland, it does not apply to passengers departing from Finland.

For Finnlines, this means that passenger traffic from Travemünde will be suspended until 13 May 2020. The last possible departure for passengers from Travemünde to Helsinki is on Saturday 11 April 2020 at 3:00 am. 

Passenger traffic between Kapellskär and Naantali has been suspended earlier on 23 March 2020, when border crossing points for passenger traffic in Finland were restricted.

We will contact all passengers who have a valid booking for the next few days. 

We deeply regret all the inconvenience caused to our customers. 

Cargo transportation will continue as usual and the restrictions does not affect truck drivers.


More information:
Finnish Government, The Government recommends that ticket sales for maritime passenger traffic be stopped as of 11 April
Finnish Border Guard, New restrictions on border crossings


Travel Restrictions

  • Finland started to restrict travelling to Finland on 19 March 2020. These limitations remain in force until 13 May 2020. More information on The Finnish Border Guard's web pages >
  • Traffic between the region of Uusimaa and other regions in Finland is restricted from 28 March to 19 April 2020. More information on the Police of Finland’s web pages. More information on the Police of Finland’s web pages >
  • Naantali is not an official border border crossing point at the moment. Due to this it is not possible to travel on Finnlines ferries between Finland and Sweden until 13.5.2020. Anyway passengers are allowed to travel between Naantali and the Åland Islands. 
  • The port of Travemünde is located in Schleswig-Holstein. Travelling in Schleswig-Holstein area is forbidden until 19 April 2020.  However, passage is permitted. Read more in German >
  • For the time being there are no restrictions in the passenger services between Germany and Sweden.
  • If new travel bans are set by national or international authorities on Finnlines’ operated destination, we will directly contact all passenger effected by these specific bans.

Finnlines cargo-passenger ships operate normally despite the coronavirus outbreak. The transportation of foodstuff and other essential goods from one country to another is important even and especially in situations like this. The Finnlines cargo-passenger ships that are still carrying passengers carry a very limited number of passengers, at most hundreds, and are very large in relation to the number of passengers. This greatly reduces the risk of exposure to any type of infectious disease.

Modification and Cancellation of Terms 

The terms for modifying or canceling bookings depend on the category of the ticket. Due to the extent of the coronavirus outbreak, we have made amendments to the modification terms of our special category ticket.

Are you Travelling Before 1.6.2020?

Departure date of these bookings can be changed twice. The booking can be moved up or forwarded by a maximum of 6 months from the original departure date. Please note, that the modification request must be made at least two full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are nonrefundable. If you have booked a Standard category booking, you may cancel the booking according to regular terms and conditions of carriage.

If you booked your trip via a travel agency, please, contact your travel agent.

Are you Travelling 1.6.2020 or Later? 

If you are a Star Club Member and have made a Special category booking through the Finnlines online booking system 13.3.2020 or later, the departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 6 months from the original departure date. Please note, the modification request must be made at least two full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are nonrefundable.

Other bookings are subject to regular terms and conditions of carriage

Planning to Book for the Future?

Star Club Members will be automatically granted amended modification terms to all new special category bookings made directly through the Finnlines online booking system made by 30.4.2020.  The amended terms are as follows: The departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 6 months from the original departure date. Please note, the modification request must be made at least two full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are nonrefundable.

Other bookings are subject to regular terms and conditions of carriage

Measures on board

Finnlines closely monitors the development of the coronavirus outbreak and acts in accordance to the guidelines and instructions set by national and international health authorities. On board our ships, passengers are instructed on how they can help prevent the spread of the coronavirus. Even though the coronavirus is transmitted by droplet contact, close contact, we at Finnlines have intensified our on-board cleaning routines and pay careful attention to keeping all surface areas regularly cleaned. The coronavirus does not spread through the ventilation systems. 
Read more about our precautinary measures >

Healthcare authorities' instructions for travellers:
Germany
Finland
Sweden

More basic information on the coronavirus:
World Health Organization
Basic Protective Measures
European Centre for Disease Prevention and Control