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18.09.2020Passenger Services

The effects of the coronavirus epidemic prevention regulations on Finnlines Passenger traffic

Updated 24.9.2020 at 15:50 EET

Finnlines cargo-passenger ships operate normally despite the coronavirus outbreak. The transportation of foodstuff and other essential goods from one country to another is important even and especially in situations like this. However, the guidelines and instructions set by national and international authorities may affect the passenger traffic. 

Please read more below about travel restrictions, rebooking options, and measures on board.


Travel Restrictions

At present, the travel information from different countries and the EU is being constantly updated with the rules that apply to borders and entry. It is passenger’s responsibility to find out and assess if travelling is allowed. Please make sure that you are able to enter the country you are travelling to before setting off. More information on the web pages of the respective country’s authorities.

Finland

Until the 27th of  September 2020 there are no entry restrictions for travelers coming from Germany and Sweden to Finland.
From the 28th of  September 2020 entry from Germany and Sweden to Finland is possible only to a limited extent. Return traffic to Finland, commuting and other essential traffic will be allowed at the internal borders. Essential traffic includes, for example a family reason, visiting a loved one, a personal reason or travel to a property, private residence or holiday residence in Finland. According to the Finnish constitution, all Finnish citizens have the right to leave and return to the country.The situation will be reassessed on week 40

More information on The Finnish Border Guard's web page >

Any person arriving in Finland from a travel restricted country must avoid unnecessary close contact with others and carry out self-quarantine for a period of 14 days. Recommendation for self-quarantine to passengers.  
All passengers commuting from Sweden can do so without self-quarantine or testing from 28.9. onwards
Starting 1st of October, travelers have the possibility to shorten their 14 day self-quarantine period by undergoing a two phase testing process.  Read more about the process. 

More information at the website of the Finnish Institute for Health and Welfare (THL) > 

THL recommends face masks to protect others e.g. in public transport and in any situation where keeping a safe distance is not possible in all regions of Finland except North Karelia, East Savo and South and Central Ostrobothnia.
Read the latest updates at THL’s website.

Germany

Germany lifted all corona-related border checks for 26 nation in the EU and four Schengen Area countries (Norway, Liechtenstein, Iceland and Great Britain) after 15th June, 2020.  Travel to Germany will not require validation.

As of 14 July 2020 a two-week self-quarantine is not required anymore when travelling from Sweden to Germany. Germany and Sweden allow travel from EU and Schengen countries.

Information letter of the Federal Ministry of Health for travellers entering Germany in english >

More information at the website of  The German Federal Ministry of Interior > 

Sweden

There are currently no entry restrictions for passengers who are travelling with Finnlines ferries from Germany or Finland to Sweden.

If new travel bans are set by national or international authorities and they affect passenger traffic on Finnlines’ vessels, we will directly contact all passenger effected by these specific bans.

Modification and Cancellation of Terms 

The terms for modifying or canceling bookings depend on the category of the ticket. Due to the extent of the coronavirus outbreak, we have made amendments to the modification terms of our Special category ticket. Please mention always your booking number when contacting our Call Center.

Are You Travelling Between 28.9. - 11.10.2020

Routes Kapellskär-Naantali, Kapellskär-Långnäs and Travemünde-Helsinki

Departure date of these bookings can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, that the modification request must be made at least seven full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are nonrefundable. If you have booked a Standard category booking, you may cancel the booking according to regular terms and conditions of carriage.

Other Routes

If you are a Star Club Member and have made a Special category booking through the Finnlines online booking system 13 March 2020 or later, the departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, the modification request must be made at least seven full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are non-refundable.

Other bookings are subject to regular terms and conditions of carriage at the moment.

If you booked your trip via a travel agency, please, contact your travel agent.

Are You Travelling 12.10.2020 or Later

If you are a Star Club Member and have made a Special category booking through the Finnlines online booking system 13 March 2020 or later, the departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, the modification request must be made at least seven full business days before the original departure date. The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are non-refundable.

Other bookings are subject to regular terms and conditions of carriage at the moment.

Planning to Book for the Future?

Star Club Members will be automatically granted amended modification terms to all new special category bookings made directly through the Finnlines online booking system made by 31 October 2020.  The amended terms are as follows: The departure date of the booking can be changed twice. The booking can be moved up or forwarded by a maximum of 12 months from the original departure date. Please note, the modification request must be made at least seven full business days before the original departure date.The price difference between travel seasons will be charged upon modification, if it applies. Please note that special category tickets are non-refundable.

Other bookings are subject to regular terms and conditions of carriage

Measures on Board

Finnlines closely monitors the development of the coronavirus outbreak and acts in accordance to the guidelines and instructions set by national and international health authorities. On board our ships, passengers are instructed on how they can help prevent the spread of the coronavirus. In addition, we at Finnlines have intensified our on-board cleaning routines and pay careful attention to keeping all surface areas regularly cleaned. 

Read more about our precautionary measures >


Healthcare Authorities' Instructions for Travellers
Germany
Finland
Sweden

More Basic Information on the Coronavirus
World Health Organization
Basic Protective Measures
European Centre for Disease Prevention and Control