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Good to know - customer support

Finnlines is one of the leading operators in the shipping sector in the Baltic Sea. Its strong position derives from excellent services and a product concept tailored to its customers' needs. Finnlines' high frequency of departures, cargo capacity and information services contribute flexibility, reliability and predictability to customers' transport plans.

NB: trucks and other transport units registered in Russia and Belarus (units in Russian and Belarusian register plates) cannot be taken onboard Finnlines vessels as long as transport by such units is prohibited in the territory of the European Union, including in transit.

Documents used in our traffic

General Terms of Sale and Services

PDF iconGeneral Terms of Sale and Services .pdf

Standard Conditions of Carriage

PDF iconStandard Conditions of Carriage.pdf

Booking and reporting form for reefer and heated units

PDF iconBooking and reporting form for reefer and heated units.pdf

Dangerous Goods Declaration

Microsoft Office document iconDangerous Goods Declaration.doc

Liner Waybill

PDF iconLiner waybill.pdf

Line's Unit Container Transport Terms

PDF iconLine's Unit Container Transport Terms.pdf

Booking instructions

Need help making a booking?

Finnlines Services On board

Shipping terms

The Standard Shipping Terms 2008 define the obligations of the Contracting Shipper and the Carrier.

Bunker Surchage

To split the risk of bunker price fluctuation, a bunker clause defines a surcharge that is applied to freights.

Misana bow

Traffic info as SMS

We at Finnlines have launched a new, simple and straightforward SMS service for informing you about unexpected changes in our liner services traffic in the Baltic Sea area. 

Cargo Safety

Collection of instructions and guidelines about cargo safety and related regulations.

Online Schedules

Online timetable incorporates departures of all Finnlines freight services.

miniature vessel


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Driver's Card

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