Finnlines’ digital self-service concept, Gateway, is now available

A new digital self-service trailer concept, Finnlines Gateway, is now available in Vuosaari terminal.

The service has attracted four-figure number of visits since its launch in March, and 24/7 availability has been one of the customers’ top requests.

Finnlines Gateway was developed to streamline the drop-off and pickup of trailers, and it improves transparency and information flow throughout the entire transport chain. Transport companies and drivers can manage port visits digitally, track the status of units in real time, and use the self-service portal to gain access to port.

The goal was to streamline operations and empower drivers to manage their tasks more efficiently, while ensuring the user experience remains as reliable and simple as possible.

“A successful project is the result of close collaboration between customers and the experienced experts at Finnlines and Finnsteve. We are committed to shaping the future of the maritime industry,” says Mikko Juuti, Project Owner at Finnlines.

The development of the service will continue with new features enhancing customer experience. The next major feature enables customer drivers to create and submit damage reports, including photos, within the terminal area if they have a claim to present. This will streamline both the customer’s and the driver’s processes and improve the overall handling of claims.

Finnlines continues to develop the service in close collaboration with customers, with the ambition of enabling smoother and more efficient port visits throughout its network.